Legal

Refund & Cancellation Policy

Last updated: 23 August 2026

Rebuild Page runs on prepaid credits rather than a subscription. There is nothing to "cancel" — you simply stop buying credits whenever you like. This page covers refunds for credit purchases.

Unused credits

If you purchased a credit pack and haven't used any of it, you can request a full refund within 7 days of the purchase. Email support@rebuildpage.com from the account's registered email with your payment reference.

Partially used packs

If some credits from a pack have already been spent on completed jobs, we refund the remaining unspent balance from that purchase, minus any payment gateway fees already incurred. Credits spent on jobs that already ran are not refundable — the underlying document processing cost has been incurred.

Failed or duplicate payments

If a payment is deducted but credits are not added to your wallet (e.g. a network error during checkout), or you were charged twice for the same top-up, contact support with the payment reference — we reconcile against Razorpay's records and refund the erroneous charge in full, typically within 2 business days of verification.

Failed conversions

Credits are only charged once a job completes. If a job fails, any credits held for it are released automatically and you are not charged. You do not need to request anything for this — check your credits history to confirm the hold was released.

How refunds are processed

Approved refunds are issued to the original payment method via Razorpay and typically reflect in your account within 5–7 business days, depending on your bank or card issuer.

Questions about a charge? Contact support@rebuildpage.com or see our Terms & Conditions.